Now you can save hours of time and effort writing your own correspondence with this best-selling collection of 981 letters for virtually any business or personal occasion. The Lifetime Encyclopedia of Letters provides you with the precise letter that clearly expresses the propes tone and exact message you want to convey. Completely revised and expanded, this new edition of the letter-writing classic covers over 600 categories, and includes ready-to-use model letters. Letters can be quickly located by name, category, or topic. Then choose the appropriate letter and copy it...or personalize it with a few words of your own. You'll also find complete `How to Do It` sections for each type of letter that show, step-by-step, how you can write an attention-getting opening sentence, write a compelling closing sentence, write sales letters that really sell, say `no` without hurting feelings, write a business letter to a friend, and express true sympathy in a letter.