01246nam a2200325 a 450000500170000000800200001702000300003704100080006708200100007508200130008510000180009810000100011610000110012624500460013724500170018326000110020026000220021126000090023330000110024230000290025330000100028252004190029265000280071165000270073965000140076691100380078095700150081899900170083395200700085020260119071114.02023-09-14 10:27:02  a9780205401987, 0205401988  aeng  a153.6  bS425-M48  aMcLean, Scott  d1969-  eAuthor  aThe Basics of Interpersonal Communication  cScott McLean  aU.S.A.  bPearson Education  c2005  a252tr.  bPaperback, illustrations  c23 cm  aFocusing on skills students can use to effect positive change in their lives, this textbook for a first communication course describes different listening styles and the principles of verbal and nonverbal communication, identifies the characteristics of healthy personal relationships and intercultural communication, and demonstrates the five stages of conversation and the three stages of interpersonal conflict.  aInterpersonal relations  aInterpersonal conflict  aTextbooks  aNguyễn Thị Kim Phượng  a221125DTBT  c12037d12037  00104070aTVCDbTVCDd2026-01-20g0.00l0pTVCD-12037v0.00yBK