Terrific Five Star Customer Service </titleInfo> <name type="personal"> <namePart>Toler, Stan</namePart> <role> <roleTerm authority="marcrelator" type="text">creator</roleTerm> </role> </name> <name type="corporate"> <namePart>Stan Toler and Keith Hawk</namePart> <role> <roleTerm authority="marcrelator" type="text">creator</roleTerm> </role> </name> <name type="personal"> <namePart>Hawk, Keith</namePart> </name> <typeOfResource>text</typeOfResource> <originInfo> <place> <placeTerm type="code" authority="marccountry">1:1</placeTerm> </place> <place> <placeTerm type="text">Oklahoman City, OK. USA</placeTerm> </place> <publisher>DustJacket Press</publisher> <dateIssued>2013</dateIssued> <issuance>monographic</issuance> </originInfo> <language> <languageTerm authority="iso639-2b" type="code">eng</languageTerm> </language> <physicalDescription> <extent>134tr.</extent> <extent>paperback, yellow color</extent> <extent>12.5 x 18 cm</extent> </physicalDescription> <abstract>Terrific is a book that focuses on special people with Down Syndrome in the marketplace. It is a unique approach to defining excellence in customer service in a day when there appears to be very little found anywhere. For certain, it makes no difference about the locale or the type of business, quality customer service should be the norm, not the exception. Keith Hawk and Stan Toler raise the bar on five star customer service by featuring special people who are without doubt the most loving, caring people on God's big earth!</abstract> <note type="statement of responsibility">Stan Toler and Keith Hawk</note> <note>English</note> <subject> <topic>Management -- Customer Service</topic> </subject> <subject> <topic>Management</topic> </subject> <classification authority="ddc">658.8</classification> <classification authority="ddc">S784-T65</classification> <identifier type="isbn">9780834134126</identifier> <recordInfo> <recordContentSource authority="marcorg">1</recordContentSource> <recordCreationDate encoding="marc">2021-0</recordCreationDate> <recordChangeDate encoding="iso8601">20260119070249.0</recordChangeDate> </recordInfo> </mods>