TY  - BOOK
AU  - Toler, Stan
AU  - Hawk, Keith
ED  - Stan Toler and Keith Hawk
TI  - Terrific Five Star Customer Service
SN  - 9780834134126
U1  - 658.8 
CY  - Oklahoman City, OK. USA.
KW  - Management -- Customer Service
KW  - Management
N2  - Terrific is a book that focuses on special people with Down Syndrome in the marketplace. It is a unique approach to defining excellence in customer service in a day when there appears to be very little found anywhere. For certain, it makes no difference about the locale or the type of business, quality customer service should be the norm, not the exception. Keith Hawk and Stan Toler raise the bar on five star customer service by featuring special people who are without doubt the most loving, caring people on God's big earth!
ER  -