01361nam a2200325 a 450000500170000000800200001702000180003704000060005504100080006108200100006908200130007910000160009211000300010824500400013824500300017826000290020826000210023726000090025830000110026730000280027830000170030652005350032354600120085865000350087065300150090569100150092070000160093599900150095195200690096620260119070249.02021-05-24 15:51:16  a9780834134126  a1  aeng  a658.8  bS784-T65  aToler, Stan  aStan Toler and Keith Hawk  aTerrific Five Star Customer Service  cStan Toler and Keith Hawk  aOklahoman City, OK. USA.  bDustJacket Press  c2013  a134tr.  bpaperback, yellow color  c12.5 x 18 cm  aTerrific is a book that focuses on special people with Down Syndrome in the marketplace. It is a unique approach to defining excellence in customer service in a day when there appears to be very little found anywhere. For certain, it makes no difference about the locale or the type of business, quality customer service should be the norm, not the exception. Keith Hawk and Stan Toler raise the bar on five star customer service by featuring special people who are without doubt the most loving, caring people on God's big earth!  aEnglish  aManagement -- Customer Service  aManagement  aManagement  aHawk, Keith  c4723d4723  00104070aTVCDbTVCDd2026-01-20g0.00l0pTVCD-4723v0.00yBK